Get help with your PromoPilot account, videos, publishing connections or billing. This page is for customers and teams using the service. Start with the relevant section below, then contact us with the details needed to investigate.
Tell us the email address on your account and the workspace name. Never send your password, authentication token or full payment-card details. We may ask you to verify that you control the account before making a security-sensitive change.
Include the campaign or video title, the approximate time the problem occurred, and the exact error shown on screen. Keep the affected draft while we investigate so its job history remains available. Review every generated script, asset, subtitle and finished video before publishing.
Include the social platform, connected account name, scheduled time and post status. Check the Channels page for an expired or disconnected authorisation. A post marked dry run is recorded in PromoPilot but is not sent to a social network.
For a checkout, subscription or credit question, include the workspace name, plan and transaction date. Do not send full card numbers or security codes. Paid subscriptions can be managed from Billing when the Stripe billing portal is available.
Use the Contact page for privacy requests, asset-rights questions or suspected account compromise. Explain what happened and provide a safe way to reach you. Do not include unnecessary personal data belonging to anyone else.
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Frequently asked questions
Clear answers about content creation, review, scheduling and introducing PromoPilot to your workflow.
Browse the workflow library, preview complete steps and prompts, and save an editable workflow in your workspace. Add your brief to prepare the prompt for each step, then bring back your results for review and reuse.
Choose a workflow, add your brief and select your preferred tools inside the workspace. Each step prepares a prompt for its task and opens your chosen tool. You copy the prompt and create in your own account; external subscriptions and usage are separate.
Workflow Hub guides and records the work. You open the external tool, run the prompt and bring back the result yourself. Review the content and approve any publishing action separately. PromoPilot’s existing campaign and video tools remain available alongside the Hub.
PromoPilot is designed for teams that publish regularly, including cafés, restaurants, salons, retailers, property professionals, educators and service businesses around the world.
You can use your own footage or prepare a prompt for speaker-led video in your chosen creative tool. Add the result to your workflow, then check the voice, captions and brand details before using it.
The website and workspace support English and Traditional Chinese. Campaign briefs can specify another audience language for your chosen creative tool; review each version with someone fluent in that language before sharing.
Yes. Instagram and Facebook content can be prepared and scheduled in the PromoPilot workspace. WhatsApp broadcast copy is sent through sister platform MarketHK, with consent records and delivery status.
Yes. Short-video and copy drafts can be reviewed, edited and approved before publishing.
Keep the same campaign brief, then create a version for each audience. Specify the language, local context, tone and channel in your prompt, and bring each result back for review. Translate the message’s intent and check references, dates and captions as well as the words.