Terms of Service

1. The parties and the service

iGears Technology Limited (科擎科技有限公司) (“iGears”, “we”, “us”). Registered office: 23B, Blk 4, Golden Dragon Industrial Centre, 182-190 Tai Lin Pai Road, Kwai Chung, NT, Hong Kong. Email: [email protected]. Office phone: +852 2117 8811.

PromoPilot (the “Service”) is a cloud workspace that helps businesses turn one promotion into short-form video and social campaign assets. Typical steps include: writing a brief; generating a script and storyboard; producing a vertical video (generally 15–30 seconds, up to 1080p for a finished export); creating Instagram, Facebook, LinkedIn and Story variations; optional team approval; scheduling; and viewing reported analytics.

Features, limits and channel support may change as we improve the product. Beta or pre-launch functions may be labelled as such and are provided as-is.

2. Eligibility and accounts

You must be 18 or over and able to form a contract under Hong Kong law. You must provide accurate registration details and keep your password confidential. You are responsible for activity under your account.

Each workspace has roles (owner, admin, creator, reviewer). The owner is responsible for members, billing and content in that workspace. Notify us promptly of unauthorised access.

3. Plans, credits and billing

Plan names, prices, allowances and credit packs are as shown on the Pricing page at the time of purchase (currently a Free plan with watermarked previews, paid Pro and Growth subscriptions in US dollars, optional credit packs, and Enterprise by arrangement). Prices exclude any taxes that may apply.

One (1) credit equals one successfully completed video of up to 30 seconds at 1080p after that month’s plan allowance has been used. Failed renders, watermarked previews and re-downloads of an already completed file do not consume credits. Credit packs are sold only to active Pro, Growth or Enterprise subscribers and do not expire while the paid subscription remains active; unused credits are not refundable for cash.

Paid subscriptions renew until cancelled. You can manage cards and cancellation through the Stripe customer portal where checkout is enabled. Unless required by law, fees already paid for a billing period are not refunded if you cancel mid-cycle. Enterprise fees are as agreed in writing.

If Stripe is not configured, paid checkout may be unavailable; you may contact us for Enterprise or alternative arrangements. We may suspend access if a payment fails and is not resolved.

4. Your content and generated output

You retain whatever rights you already have in briefs, captions, logos, photos and other materials you upload (“Customer Content”). You grant iGears a worldwide, non-exclusive licence to host, copy, process and transmit Customer Content solely to provide the Service (including sending it to subprocessors described in the Privacy Policy).

Subject to the rights of third-party models, fonts, stock, voices and platform APIs, we assign to you (or your organisation) the rights we have in the specific script, caption and video files generated for your workspace, so you can use them for your own marketing. This is not a licence to the underlying AI models, software or PromoPilot brand.

You must review all generated output before publishing. AI output may contain errors, generic claims, or content that is not cleared for commercial use. You are solely responsible for checking legal, advertising, consumer, competition, copyright, trade-mark, music, likeness and platform-rule compliance in every market where you publish.

5. Asset rights and third parties

You represent that you have all rights, licences and consents needed for Customer Content, including product images, location shots, employee or customer likenesses, music, logos and offers. Do not upload content you do not have permission to use.

Social networks (including Meta properties and LinkedIn) are independent services. Connecting a channel authorises PromoPilot to act on that connection within the scopes you grant. Those platforms may change APIs, refuse tokens, or require App Review. Until live publishing is enabled for your tenant, posts may be stored in dry-run mode and not delivered.

6. Acceptable use

You must not use the Service to:

• Break any law, including Hong Kong law, or the advertising and consumer laws of any place you target.
• Create deceptive, fraudulent, defamatory, hateful, or sexually exploitative content, or content that infringes intellectual property or privacy rights.
• Attempt unauthorised access, probe other tenants’ workspaces, overload the Service, or reverse engineer the software except as allowed by law.
• Resell raw model access, scrape the Service, or use outputs to train competing models in violation of our or our vendors’ terms.
• Upload malware or interfere with billing, rendering or publishing systems.

7. Service availability and changes

Video rendering depends on compute, third-party APIs and your brief. We do not guarantee a particular turnaround time, a particular creative quality, or uninterrupted availability. We may throttle, queue or refuse jobs that exceed plan limits or that appear abusive.

We may modify or discontinue features with reasonable notice where practicable. If we discontinue the Service entirely, we will endeavour to give you a chance to export workspace files then remaining.

8. Confidentiality

We will not use your unpublished campaign briefs as public marketing examples without permission. You must not disclose non-public PromoPilot pricing, security or admin features except to your professional advisers under confidentiality.

9. Warranties and liability

The Service is provided “as is” and “as available”. To the fullest extent permitted by Hong Kong law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that generated content is error-free or that publishing will succeed on third-party platforms.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under Hong Kong law.

Subject to that, our total liability arising out of the Service in any twelve-month period is limited to the fees you paid us for the Service in that period (or, if you are on the Free plan, HKD 1,000). We are not liable for lost profits, loss of goodwill, loss of data (except to the extent we are legally required to restore it), or indirect or consequential loss.

10. Indemnity

You will indemnify iGears and its officers against claims, damages and reasonable legal costs arising from Customer Content, your generated campaigns as published by you, your breach of these terms, or your use of connected social accounts, except to the extent caused by our wilful misconduct.

11. Suspension and termination

You may stop using the Service and request account deletion as described in the Privacy Policy. We may suspend or terminate access immediately if you breach these terms, if required by law, or if a paid invoice remains unpaid. Upon termination, licences we granted to process Customer Content end except for copies retained as required by law or in routine backups for a limited time.

12. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction, without prejudice to our right to seek injunctive relief elsewhere.

13. Changes to these terms

We may update these terms. The “Last updated” date will change. If a change is material, we will post it on this page (and may also email the account owner). Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may request deletion.

14. Contact

Questions: [email protected], https://www.promo-pilot.org/contact, office +852 2117 8811, WhatsApp +852 9077 5172. Notices to iGears may be sent to the registered office in section 1.